Crafting a Client-Centered Practice Approach

In addition to the foundational continuing legal education provided in this course, participants will also gain valuable insights and knowledge related to client-centered practices and design thinking in the legal profession. The incorporation of these concepts is crucial for lawyers and legal professionals seeking to enhance their services and create a client-centric approach. This course will introduce participants to the concept of design thinking and its relevance in the legal field. They will explore how design thinking principles, commonly employed in product and process development, can be applied to legal services to improve client satisfaction and outcomes.

Five-Step Framework for a Client-Centered Practice: Attendees will learn a comprehensive five-step framework tailored explicitly for developing a client-centered practice. This framework will provide participants with practical guidance on how to align legal services with the needs and preferences of their clients, resulting in improved client experiences and greater success in legal practice.

Participants will gain a clear understanding of what design thinking entails and what it does not involve in the context of the legal profession. They will explore the core principles and methods of design thinking, including empathy, ideation, prototyping, testing, and iteration, and how these principles can be adapted to the legal field.

This course will equip lawyers and legal professionals with practical tips and strategies for implementing design thinking in their practice. Participants will learn how to incorporate design thinking methodologies into their day-to-day work, interact effectively with clients, and foster a culture of innovation and client-centeredness within their law firms.

Learning Objectives:

• Delineate what design thinking is (and is not)
• Quantify the five-step design thinking framework
• Analyze real life examples of how design thinking has been incorporated to create client-centered practices
• List practical tips for getting started with design thinking

Course Time Schedule:

Eastern Time: 3:00 PM - 4:00 PM
Central Time: 2:00 PM - 3:00 PM
Mountain Time: 1:00 PM - 2:00 PM
Pacific Time: 12:00 PM - 1:00 PM
Alaska Time: 11:00 AM - 12:00 PM
Hawaii-Aleutian Time: 10:00 AM - 11:00 AM