Legal Client Services: Strategies for Success
$59
Credits in
1.00 General
Practice Areas:
Law Practice Management, Skills Training
email to a friend
About
This Course
This course will equip attorneys with invaluable skills for cultivating and enhancing their relationships with clients, both current and prospective. This program goes beyond the basics, delving into the intricacies of establishing and nurturing robust connections that transcend the traditional attorney-client dynamic.
Throughout this course, participants will gain deep insights and practical strategies to foster strong, effective, long-lasting bonds with clients. By exploring the fundamental principles of relationship building, attendees will learn how to go beyond providing legal services and become trusted advisors to their clients.
This course empowers lawyers to navigate the complexities of client relationships, enabling them to develop a deep understanding of their clients' industries, businesses, and personal aspirations to provide better service. Participants will explore a range of topics and techniques, including effective communication strategies and active listening skills.
Attendees will learn how to develop tailored client service plans, anticipating and proactively addressing their clients' legal needs. By understanding the importance of regular communication, responsiveness, and managing client expectations, attorneys will solidify their position as reliable advocates and indispensable resources for their clients.
By the end of this program, participants will possess a comprehensive understanding of the nuances of client service and communication skills and be equipped with a practical toolkit for building and maintaining successful client relationships. Attorneys from all practice areas and experience levels will benefit from this course, as the principles and strategies explored can be applied universally, regardless of specialization.
Learning Objectives:
- Identify what brings the most value to the client
- Distinguish ways to provide valuable service to the client Analyze strategies for understanding your client’s needs
- Delineate clients’ business and needs
About the Presenters
Audra Dial, Esq.
Aston Martin Lagonda of North America, Inc.
Practice Area: Litigation (+ 2 other areas)
Audra Dial became the General Counsel for Aston Martin Lagonda of North America in January 2022. She was previously the Associate General Counsel - Litigation at Mercedes-Benz USA, where she led the company’s North American litigation efforts. Prior to joining Mercedes-Benz, Ms. Dial was a partner at Kilpatrick Townsend & Stockton where she focused her practice on complex federal court litigation involving trade secrets, patent disputes, restrictive employment covenants, and complex business disputes involving intellectual property.Ms. Dial currently serves on the Board of Directors for Leadership Atlanta and the Corporate Leadership Council for Fernbank Museum. She is co-chairing the 2023 ...
View Details